The Big Wheels team recently headed over to Vanuatu for our Annual Conference. It was an inspiring and action-packed event, bringing together our Franchise Owners and Managers for a day of collaboration, learning, and celebration, providing the perfect opportunity to reflect on the achievements of the past year and set our sights on the exciting road ahead.
The event was headlined by internal speakers, including our management team, who shared valuable insights into the future roadmap for Big Wheels Truck Alignment and the innovative concepts we are instigating to keep us ahead of technology and innovation.
Key topics included optimising store capacity, innovations in alignment technology, and refining customer service to enhance the consistent experience at every franchise location. Keep an eye out for our new dealership programs, tyre calculator and telemetry. Our discussions reinforced the importance of staying ahead of industry trends and embracing cutting-edge technology. It was a powerful reminder of Big Wheels' commitment to continuous improvement and maintaining our leadership in the industry.
We were also excited to announce the launch of our new Microsoft Teams BWFC WORKSHOPS communication platform, now live for all franchisees. This platform is designed to streamline communication and collaboration across the network, providing a centralised space for sharing ideas, resources, and best practices. It's just another way we’re helping our franchisees stay connected and equipped to deliver exceptional service to people like you, our valued customers.
Store of the Year Awards
One of the highlights of our Annual Conference each year is the Awards Dinner. We’re big believers in planning our road to growth ahead, but we also appreciate celebrating the successes that are helping us achieve our goals.
The Store of the Year awards recognised the outstanding performances of our hardworking Franchisees. This year’s recipients demonstrated exceptional commitment to service, growth, and setting a high standard for customer service, which they consistently deliver.
Congratulations to the following winners:
Store of the Year 2024:
Big Wheels North Brisbane
Service Excellence 2024:
Big Wheels Sunshine Coast
Most Improved 2024:
Big Wheels Sunshine Coast
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Store of the Year Marketing Award presented by Michelle O’Hara from OH! Marketing:
Big Wheels Gold Coast
R&R a Must for Team Bonding
Golf day out, family get together dinners, a bit of quadbiking, catamaraning and, of course, chatting by the pool regarding all the agenda for the Conference. It was lovely to take time out with partners, family and friends to catch up on life and business.
We ended the conference with a forward-looking session, and it’s clear that the year ahead will be filled with opportunities for growth for every Big Wheels Truck Alignment Franchise.
It wasn’t just about looking back—it was about gearing up for an even bigger future as we drive into 2025!
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